Target operating model, organisation design, capability build, and process / service operating model frameworks for designing future state.
The Process Design Framework provides a structured approach for end-to-end process design, focusing on flow, controls, and measurement. It's ideal for operational teams needing a clear methodology for process decisions within their next operating cycle. This reference guides users through actionable steps to implement the framework effectively.
The Service Operating Model Framework provides a structured approach for operational teams to design and implement service delivery systems. It's ideal for strategy and operations leads looking to enhance service catalogues, SLAs, and technology design. Use this framework to inform decisions and streamline processes in upcoming operating cycles.
A framework for designing partnerships and ecosystems — partner roles, value exchange, governance, and economics — to build relationships that create value on both sides and scale.
The Data Operating Model Framework provides a structured approach for sourcing, governance, and analytics within data operations. It is designed for strategy and operations leads looking to implement a comprehensive data strategy in their next operating cycle. The asset outlines actionable steps and decision-making support for effective data management.
A framework for designing customer experience — journeys, the moments that matter, and the operating model behind them — to make experience deliberate rather than accidental.
A framework for designing enterprise architecture — how business, application, data, and technology layers fit together — to align the estate with strategy and cut fragmentation.
The AI Operating Model Framework provides a structured approach for organizations to govern and operate AI responsibly across various use cases and risk tiers. It's designed for strategy and operations leads looking to implement AI frameworks effectively. This asset outlines actionable steps for immediate application within the next operating cycle.
A framework for designing performance management — the KPIs, targets, and review mechanics that connect day-to-day activity to strategy and drive the right behaviour.
The Capability Build Framework provides a structured approach for operating teams to define and sequence capability targets. It is designed for strategy and operations leads needing a clear framework for decision-making within their next operating cycle. The asset outlines components, applications, and actionable steps for effective implementation.
The Sales Operating Model Framework provides a structured approach for configuring sales organizations to enhance performance. It is designed for strategy and operations leads looking to implement a comprehensive sales strategy. The framework includes actionable steps for immediate application within the next operating cycle.
A framework for the marketing operating model — how teams, channels, data, and decisions are organised to run marketing at scale and tie spend to outcomes.
