B2C Customer Journey Map

A b2c customer journey map maps the stages a consumer moves through with their actions, thoughts, emotions, touchpoints and pain points, exposing moments to improve.

Deliverable CodeCT-MAP_MAP-002

Versionv1.0

CategoryProcess, Workflow & Journey Design

PublishedJanuary 21, 2026

Reading time34 min

Prepared byStratenity Advisory Team

IntelligenceValue chainIndustryCross-industryPracticeOperationsFocus04 Transformation Blueprints

b2c customer journey mapb2c customer journeypersonas and the stages of the journeyopportunities and designing the future statestages consumerconsumer movesmoves throughthrough actions

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B2C Customer Journey Map

Stratenity is the AI Operating System for Strategic Execution™.

Stratenity is the AI Operating System for Strategic Execution^™.