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PROCESS
Patient Journey Map
A patient journey map maps the stages a patient moves through with their actions, thoughts, emotions, touchpoints and pain points, exposing moments to improve.
IntelligenceValue chainIndustryHealthcare ProvidersPracticeOperationsFocus04 Transformation Blueprints
patient journey mappatient journeystages and touchpointsactions, thoughts and emotionspain points and moments that matteropportunities to improvefuture-state journeystages patient