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PROCESS
Retail / Store Service Blueprint
A service blueprint for a retail store visit maps the customer actions alongside frontstage (visible) and backstage (behind-the-scenes) activities and support processes, exposing where service breaks.
IntelligenceValue chainIndustryRetail & Consumer GoodsPracticeOperationsFocus04 Transformation Blueprints
retail / store service blueprintthe service blueprint and its layerscustomer journey and touchpointsfrontstage, backstage and support processesfail points, waits and where service breaksblueprint retailretail storestore visit