Returns & Reverse Logistics Workflow

The returns process from RMA through return receipt, disposition, refund/credit and restock/scrap.

Deliverable CodeCT-WF_WF-020

Versionv1.0

CategoryProcess, Workflow & Journey Design

PublishedJanuary 17, 2026

Reading time33 min

Prepared byStratenity Advisory Team

IntelligenceValue chainIndustryTransportation & LogisticsPracticeOperationsFocus04 Transformation Blueprints

returns and reverse logistics workflowreturns and reverse logisticsreturns process, end to endrma authorisation and returns initiationrefund, credit and financial controlrestock, refurbishment and scrapprocess rmarma through

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Returns & Reverse Logistics Workflow

Stratenity is the AI Operating System for Strategic Execution™.

Stratenity is the AI Operating System for Strategic Execution^™.