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PROCESS
Problem Management Workflow
The ITSM problem process from problem identification through root-cause analysis, known-error logging and permanent fix.
IntelligenceValue chainIndustryCross-industryPracticeOperationsFocus04 Transformation Blueprints
problem management workflowproblem managementproblem identification and loggingroot cause analysis and diagnosispermanent fix and controlled closureroles, responsibilities, and raciitsm problemproblem process