Application Managed Services

Application managed services (AMS) provide ongoing support, maintenance, and enhancement of applications against agreed service levels. This template designs the AMS model using ITIL service-management practices: a delivery model (who supports what), a measurement model (SLAs, KPIs, SLOs), and a governance model (priorities, performance, change, escalation).

Deliverable CodeCT-STR_STR-MAS-001

Versionv1.0

CategoryStrategy, Growth & Industry

PublishedMay 28, 2026

Reading time30 min

Prepared byStratenity Advisory Team

IntelligenceStrategic issuesIndustryCross-industryPracticeGrowth & CustomerFocus05 Execution Playbooks

application managed servicesscope and service catalogservice levels and kpistransition and knowledge transferrun, maintain, and enhanceservices amsams provideprovide ongoing

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Application Managed Services

Stratenity is the AI Operating System for Strategic Execution™.

Stratenity is the AI Operating System for Strategic Execution^™.