Operating Model, Org & Systems Design

Operating Model, Org & Systems Design

Target operating models, organisation design, ERP and enterprise systems blueprints — how the enterprise is structured to deliver.

67 assets in this collection 2 sub-series Read tier · Member access Published Q2 2026
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CT-DES_Ds01v1.0

Target Operating Model (TOM) Design Template

A TOM design template that defines how an organisation delivers its strategy across processes, organisation, locations, information, suppliers, and management system.

CT-DES_Ds02v1.0

Organisation Design (Blueprint)

Documented organisation-design blueprint — the structured artifact a team fills in when designing a new or revised organisation. It captures the five Galbraith Star choices (strategy, structure, processes, rewards, people) as completed design records: a target structure with spans and layers, the lateral coordination processes, the decision-rights map, and the reward and role choices.

CT-DES_Ds03v1.0

Governance Design (Blueprint)

Governance-design blueprint: the decision rights, forums, and accountability structures that determine how decisions get made and overseen. It captures the governance operating model — bodies and their mandates, a decision-rights (RACI) map, escalation paths, and the lines-of-defence/oversight model — as a completed artifact.

CT-DES_Ds04v1.0

Capability Model (Blueprint)

Business capability model: a hierarchical map of what the organisation does (capabilities), independent of how or who, with a heat-map overlay of strategic importance and maturity. It applies capability-based planning (as in TOGAF) — map, assess, plan, control — typically decomposing to Level 3, and colours the heat map (e.g., red high-change, blue no-change) to direct investment.

CT-DES_Ds05v1.0

AI Operating Model Template

An AI operating model template that defines how an organisation runs AI at scale — use-case portfolio, platform/data foundation, talent, governance, and the operating rhythm.

CT-DES_Ds06v1.0

Data & Analytics Design (Blueprint)

Data & analytics operating-model blueprint, structured on the DAMA-DMBOK knowledge areas (the DAMA Wheel) with data governance at the centre. It captures the data operating model — governance roles and accountability, architecture, quality, metadata, and security — plus the analytics capability and data products.

CT-DES_Ds07v1.0

Performance Management (Blueprint)

Performance-management blueprint built on the Balanced Scorecard (Kaplan-Norton). It translates strategy into objectives and measures across the four perspectives — financial, customer, internal process, and learning & growth — and links them with a strategy map showing cause-and-effect.

CT-DES_Ds08v1.0

Target Enterprise Architecture (Blueprint)

Target enterprise-architecture blueprint — the documented future-state across the TOGAF BDAT domains (business, data, application, technology) with the transition architectures to reach it. It is the design artifact that records the target state, the gap from baseline, and the sequenced transitions, capability-anchored.

CT-DES_Ds09v1.0

Customer Experience Design (Blueprint)

Customer-experience design blueprint — the artifacts a design team creates to shape an experience: research-based personas, end-to-end journey maps with emotions and moments of truth, and the experience principles that guide design decisions. It is the design-deliverable companion to CX strategy and service blueprinting, focused on creating and documenting the intended experience.

CT-DES_Ds10v1.0

Operating Process Design (Blueprint)

Operating-process design blueprint: standardised, end-to-end process designs documented with a common notation. It scopes the process with SIPOC, models it in BPMN (events, activities, gateways, swimlanes), and captures controls, hand-offs, and measures.

CT-DES_Ds11v1.0

Service Operating Model (Blueprint)

Service operating-model blueprint: how a service is delivered end to end across front, middle, and back office. It combines a service blueprint (frontstage/backstage/support across the line of visibility) with operating-model components — channels, roles, processes, technology, and service levels — to document how the service runs.

CT-DES_Ds12v1.0

Partnership & Ecosystem (Blueprint)

Partnership and ecosystem design blueprint: how an organisation orchestrates partners to create and capture value beyond what it could alone. It maps ecosystem roles (orchestrator, core partners, complementors, technology enablers, resellers), designs the shared value proposition and value-capture model, and sets the governance and onboarding for partners.

CT-ERP_ERP-001v1.0

General Ledger & Chart of Accounts Blueprint

Blueprint for the general ledger and chart of accounts — the financial backbone that records and reports all transactions.

CT-ERP_ERP-002v1.0

Accounts Payable Module Blueprint

Blueprint for the AP module — vendor invoices, matching, approvals and payments.

CT-ERP_ERP-003v1.0

Accounts Receivable Module Blueprint

Blueprint for the AR module — customer invoices, receipts, dunning and credit.

CT-ERP_ERP-004v1.0

Asset Accounting Blueprint

Blueprint for asset accounting — capitalisation, depreciation, transfers and retirements across multiple books.

CT-ERP_ERP-005v1.0

Cost & Profit Center Accounting Blueprint

Blueprint for management accounting — cost centers, profit centers, allocations and internal reporting.

CT-ERP_ERP-006v1.0

Product Costing & Margin Blueprint

Blueprint for product costing — standard/actual costs, cost estimates and margin analysis.

CT-ERP_ERP-007v1.0

Financial Close & Consolidation Blueprint

Blueprint for the financial close and group consolidation — sub-ledger close, eliminations and group reporting.

CT-ERP_ERP-008v1.0

Cash & Bank Management Blueprint

Blueprint for cash and bank management — bank master, statements, reconciliation and liquidity.

CT-ERP_ERP-009v1.0

Requisition-to-PO Blueprint

Blueprint for purchasing from requisition through PO — requisitioning, approval, sourcing and PO output.

CT-ERP_ERP-010v1.0

Goods Receipt & Invoice Verification Blueprint

Blueprint for goods receipt and logistics invoice verification — receiving, matching and GR/IR clearing.

CT-ERP_ERP-011v1.0

Vendor Master Data Blueprint

Blueprint for vendor master data — structure, governance, and lifecycle of supplier records.

CT-ERP_ERP-012v1.0

Inventory & Stock Management Blueprint

Blueprint for inventory and stock management — movements, valuation, special stocks and physical inventory.

CT-ERP_ERP-013v1.0

Source List & Contract Blueprint

Blueprint for sourcing controls and purchasing contracts — source lists, quota arrangements and outline agreements.

CT-ERP_ERP-014v1.0

Subcontracting Procurement Blueprint

Blueprint for subcontracting — providing components to a vendor who returns a finished item, with consumption and valuation.

CT-ERP_ERP-015v1.0

Material Master Data Blueprint

Blueprint for material/item master data — views, governance and lifecycle across functions.

CT-ERP_ERP-016v1.0

Order-to-Cash Configuration Blueprint

Blueprint for the sales order-to-cash configuration — order types, item categories, schedule lines and availability.

CT-ERP_ERP-017v1.0

Pricing & Conditions Blueprint

Blueprint for pricing — the condition technique, price/discount/tax/freight conditions and procedures.

CT-ERP_ERP-018v1.0

Delivery & Shipping Blueprint

Blueprint for outbound delivery and shipping — delivery creation, picking, packing, goods issue and transport.

CT-ERP_ERP-019v1.0

Billing & Revenue Blueprint

Blueprint for billing and revenue recognition — invoices, credit/debit memos and recognition rules.

CT-ERP_ERP-020v1.0

Credit Management Blueprint

Blueprint for credit management — credit limits, exposure, checks and blocking.

CT-ERP_ERP-021v1.0

Customer Master Data Blueprint

Blueprint for customer master data — structure, governance and lifecycle of customer records.

CT-ERP_ERP-022v1.0

Discrete Manufacturing Blueprint

Blueprint for discrete manufacturing — production orders, component issue, confirmation and goods receipt of finished goods.

CT-ERP_ERP-023v1.0

Process Manufacturing Blueprint

Blueprint for process (batch) manufacturing — process orders, recipes, batches and yield.

CT-ERP_ERP-024v1.0

Bill of Materials (BOM) Blueprint

Blueprint for bills of materials — BOM structure, usage, versions and change control.

CT-ERP_ERP-025v1.0

Work Center & Routing Blueprint

Blueprint for work centers and routings — operations, capacities, and standard values that drive scheduling and costing.

CT-ERP_ERP-026v1.0

MRP (Material Requirements Planning) Blueprint

Blueprint for MRP — netting demand and supply to generate planned orders and purchase requisitions.

CT-ERP_ERP-027v1.0

Shop Floor Control Blueprint

Blueprint for shop-floor control — order release, dispatch, execution, confirmation and WIP tracking.

CT-ERP_ERP-028v1.0

Capacity Planning Blueprint

Blueprint for capacity planning — evaluating and levelling load against available capacity.

CT-ERP_ERP-029v1.0

Quality Management Blueprint

Blueprint for quality management — inspection planning, results, usage decisions and quality notifications.

CT-ERP_ERP-030v1.0

Inspection & Certificate Blueprint

Blueprint for inspection execution and quality certificates — incoming/in-process/final inspection and certificate output.

CT-ERP_ERP-031v1.0

Preventive Maintenance Blueprint

Blueprint for preventive maintenance — maintenance plans, task lists, scheduling and execution.

CT-ERP_ERP-032v1.0

Corrective Maintenance Blueprint

Blueprint for corrective/breakdown maintenance — notification, work order, execution and closure.

CT-ERP_ERP-033v1.0

Calibration Management Blueprint

Blueprint for calibration management — calibration plans, inspection, results and certificates for measuring equipment.

CT-ERP_ERP-034v1.0

Enterprise Asset Lifecycle (EAM) Blueprint

Blueprint for enterprise asset management — asset hierarchy, maintenance strategy, reliability and lifecycle cost.

CT-ERP_ERP-035v1.0

Core HR & Personnel Administration Blueprint

Blueprint for core HR — employee master, hire-to-retire events and personnel administration.

CT-ERP_ERP-036v1.0

Organizational Management Blueprint

Blueprint for organizational management — org units, positions, jobs and reporting relationships.

CT-ERP_ERP-037v1.0

Time & Attendance Blueprint

Blueprint for time and attendance — work schedules, time capture, absences and time evaluation.

CT-ERP_ERP-038v1.0

Payroll Configuration Blueprint

Blueprint for payroll configuration — wage types, payroll schemas, gross-to-net and statutory postings.

CT-ERP_ERP-039v1.0

Talent & Succession Blueprint

Blueprint for talent and succession — performance, goals, development and succession pipelines.

CT-ERP_ERP-040v1.0

Project Systems (WBS/Network) Blueprint

Blueprint for project systems — WBS, networks/activities, budgeting and actuals.

CT-ERP_ERP-041v1.0

Project Billing & Resource Blueprint

Blueprint for project billing and resource management — resource-related billing, milestones and revenue recognition.

CT-ERP_ERP-042v1.0

Service Order Management Blueprint

Blueprint for service order management — service requests, orders, execution and billing.

CT-ERP_ERP-043v1.0

Field Service Blueprint

Blueprint for field service — work-order dispatch, scheduling/optimisation, mobile execution and debrief.

CT-ERP_ERP-044v1.0

Master Data Governance Blueprint

Blueprint for master data governance — ownership, standards, workflow-driven creation and quality across domains.

CT-ERP_ERP-045v1.0

Document Management (DMS) Blueprint

Blueprint for document management — document types, versioning, linkage to objects and retention.

CT-ERP_ERP-046v1.0

Workflow & Approvals Configuration Blueprint

Blueprint for workflow and approvals — approval rules, routing, escalation and delegation across processes.

CT-ERP_ERP-047v1.0

Authorizations & Segregation-of-Duties Blueprint

Blueprint for security roles and segregation of duties — role design, SoD rules, provisioning and access reviews.

CT-ERP_ERP-048v1.0

Integration (EDI/API) Blueprint

Blueprint for ERP integration — interfaces, EDI, APIs, mappings, error handling and monitoring.

CT-ERP_ERP-049v1.0

Reporting & Analytics Blueprint

Blueprint for ERP reporting and analytics — operational reporting, data models, dashboards and self-service.

CT-ERP_ERP-050v1.0

Data Migration & Cutover Blueprint

Blueprint for data migration and cutover — extract, cleanse, transform, load, reconcile and go-live.

CT-ERP_ERP-051v1.0

Localization & Tax Blueprint

Blueprint for country localization and tax — tax determination, statutory reporting and e-invoicing per jurisdiction.

CT-ERP_ERP-052v1.0

Warehouse Management (WM/EWM) Blueprint

Blueprint for warehouse management — storage structure, inbound/outbound, putaway/picking and physical inventory.

CT-ERP_ERP-053v1.0

Transportation Management Blueprint

Blueprint for transportation management — freight planning, carrier selection, execution, and freight settlement.

CT-ERP_ERP-054v1.0

Variant Configuration Blueprint

Blueprint for variant configuration — configurable products, characteristics, constraints and pricing for configure-to-order.

CT-ERP_ERP-055v1.0

Test & UAT Management Blueprint

Blueprint for ERP test and UAT management — test strategy, scripts, execution, defect management and sign-off.

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